Nick Carr on the Death of Web 2.0
Nick Carr points to users' unhappiness with the new Digg-like Netscape (as described by Carl Taylor) and hears the death knell for "Web 2.0 hype." One disgruntled user was quoted in Carl's article:
"I don't want other people voting on what I should read first. I want to see major national news stories and then, if I want to know about entertainment or sports or whatever, I can click a link," the user said.
"I liked having a choice. This new format is awful. What if the New York Times decided to have readers vote on where things should be placed in the paper? What a disaster. If this is how it will be from now on, I'm changing my homepage."
But is this dissatisfaction really an indictment of the underlying concept? Or is it merely an indication that Netscape's implementation is flawed?
Personally, I think it's going to be difficult for a system relying on undifferentiated attention data drawn from the entire user base (whether it's implicit/behavioral or explicit/attributed data) to effectively promote content that's truly relevant, meaningful, and valuable to any single individual.
Attention data (in any form) has the potential to power highly effective discovery and recommendation systems, but their effectiveness is going to be dependent on giving users the option to "tune" them appropriately. On certain (rare) occasions, I'm interested in what the world at large (or at least a particular system's entire user base) is paying attention to, but it's more likely that I'll be interested in recommendations from a more clearly defined subset of that user base: people unknown to me but who share my interests, or people in my social network, or my co-workers, or my friends and family.
I'd also argue that any system relying exclusively on explicit attention data (like votes) rather than implicit data (such as actual reading behavior) is inherently inferior, at best subject to the whims of enthusiastic cranks, at worst susceptible to outright gaming.
Nick's right about the new Netscape's flaws and the limitations of similar user-powered discovery and recommendation systems, but the conclusion he draws is overly broad and premature. Rather than write such systems off entirely on the basis of one failed experiment, let's learn from Netscape's mistakes and build better tools.
tags: attention attentiontrust attention+trust attention+economy attention+data nick+carr carl+taylor netscape digg



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